Thursday, July 20, 2017

This made me chuckle...

Just ran across this...  It made me chuckle.

The Scotiabank & Interac Debacle - Day 20 - A Result

So, the President's office at Scotiabank just called me (10:15am).

They've apologised and will refund the dollar.  They're also offering an extra monetary goodwill gesture for my troubles.

The thing I'm most happy about was finally speaking to a person who actually listened and didn't deflect my frustration at the bank.

Whereas when things get tough with CIBC they can assemble a room of senior people to hear me out, Scotiabank said this was not possible with them.  They are therefore going to read through some documentation I'm going to send them to see if there's anything else that can be resolved.

I've had years of pain with Scotiabank, and this quote always comes to mind.

The Scotiabank & Interac Debacle - Day 20

It's been nearly 24 hours since I sent in my formal complaint to Scotiabank and CC'ed the OBSI and Interac.  Neither Scotiabank or Interac had the courtesy to acknowledge receipt of the email in the 22 hours since, but I know someone at least is looking into what I've publicly said previously.

The reason I know it's being looked into is someone's case management system went through 22 pages of the blog yesterday.

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Wednesday, July 19, 2017

You couldn't make it up...

Something just happened that makes me want to bang my head on my desk.

Twitter followers will remember that I told ScotiaBank and Interac on the 14th July, that if things were not fixed by Monday, I'd be escalating.

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...naturally, nobody did anything with this. As of this morning, it was still unresolved.  It's now the 19th July and around 4 hours since I pulled the trigger to get this escalated by submitting a formal complaint.

So guess what happened?  Scotiabank's twitter team now responds... 

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Of course, I've no idea now if this is a result of someone higher up at the bank yelling at them to stop ignoring customers, or what...  Either way, it's a bit late now.

Seriously, you couldn't make this up. 

A TED Talk video just appeared

Most people know what I do (See here if you don't). I like doing work that makes the world a better place.

The TED talk people just released this 2014 talk on YouTube from their archives...   

It's a little bit dated as that scanner hardware was retired a few years ago, and the current generation scanner is a lot smaller and faster than the one shown... Also, the software is a lot different as I wrote new new apps in 2015 and added more in 2016.

Anyway, it's an interesting video that explains how this all got started. 

The ScotiaBank & Interac Debacle - Day 19

Just a quick update...

It's day 19, and a formal complaint has been submitted to Scotiabank.  I know we're only talking a single dollar here, but it's the principal of the matter.

Tuesday, July 18, 2017

The Scotiabank & Interac Debacle - Day 18

So we've reached day 18 without resolution on the Scotiabank and Interac silliness.  

Here's something to consider: 
Scotiabank read this blog 18 times last week.
Screen Shot of Analytics Log

Both Interac and Scotiabank were pinged on Twitter about the matter last week, and obviously Scotiabank is also aware of the issue through the blog given the number of times they're hitting the pages of this blog.

As of posting this, they've looked at this blog 4 times today already, too, so it's now looking bad that this hasn't been resolved.